Send us your enquiry

One form, one inbox, and a reply from a person who has read your message. If you would rather describe your situation in a call, the phone line is answered during business hours.

Send my enquiry Check my tier before I commit

Reply window · business days

1 work day

Channels

The channels we monitor

The contact form lands in one shared inbox that a person checks on business days. The phone line is for enquiries and short questions, not for account-specific advice on a first call. Anything sent through this site is treated as confidential and handled by the team only.

Form Enquiry form — first point of contact for a new store Lands in the shared inbox and gets a person-reply on business days. Reply →
Phone +65 6821 9482 — enquiries and short questions Answered Monday to Friday, 9:00 am – 6:00 pm Singapore time. Call
Email [email protected] — for documents and second opinions Useful when a first message already contains attachments. Write
Client Your named accountant — first point of contact once engaged Direct details are in your onboarding note. Direct
Docs Secure handoff folder — for statements, exports and invoices Sent during onboarding; lost the link? Mention it in the form. On request

01 · First message

What to include in a first message

Tell us the selling channels you use, roughly how many orders you process per month, and whether you are GST-registered. If you have an idea of your monthly transaction volume and which cloud ledger your accounts currently sit in, include that too. Three or four lines is enough to work out whether the firm is a fit and which pricing tier to look at.

You do not need to prepare anything formal. If the enquiry is about marketplace payout reconciliation, a screenshot of the payout summary from one month is more useful than six months of raw exports.

Selling channels — Shopee, Lazada, Shopify, Amazon or your own store
Rough monthly order volume — a band is fine, not a precise number
GST status — registered, applying, or below the threshold for now
Current cloud ledger, if the books already live somewhere

GST treatment selector

Choose how your sales are treated first

Most first messages are really a GST question. Pick the treatment that sounds like your store — the note underneath is what we would start from when we reply.

If you pick standard-rated

Domestic sales are treated with GST charged on top, and your returns are filed quarterly once you cross the registration threshold. On the first call we would look at how your marketplace reports split gross and net payouts, because the tax sits on the gross and the payout you received is already net.

Confirm your GST status in the first message — it is the single line that changes which tier applies.

Who usually writes in

Sellers moving a marketplace shop onto proper books, sellers who just crossed the GST threshold, and sellers whose marketplace payouts no longer line up with their bank deposits.

What happens after

A person reads the message, checks it against the pricing tiers, and replies with either a fit or a straight no. If it is a fit, the next step is a short call to confirm scope, not a pitch.

What not to send

Please do not paste account credentials, banking passwords or full customer lists into the enquiry form. Documents belong in the secure handoff folder once you are a client.

Form

Write to us

A little detail at the start saves a week of back and forth later. Names, channels and GST status are the four lines we read first.

Office

Where to meet

We work with clients remotely, which suits online sellers who are seldom in one place. If you prefer to sit down with the papers, the registered office is in Singapore and meetings can be arranged by appointment.

Registered office: 71 Robinson Road, #14-01
Singapore 068895
Phone: +65 6821 9482
Email: [email protected]

Monday to Friday, Singapore time. Directions are shared when a meeting is confirmed, so the address above is the right one to write down first.

02 · Reply

Response times

Enquiries sent on business days usually get a reply within one working day, and questions that need a proper look (a short scope assessment, a check against a pricing tier) may take two. If your message arrives over a weekend or public holiday, the clock starts on the next business day. We do not run an automated acknowledgement that promises a reply nobody sends.

Day 0 Message arrives in the shared inbox Weekend or public holiday? The clock starts on the next business day. Open
Day 1 A person replies with a fit or a straight no No pitch, no automated greeting, no forwarded chain of follow-ups. Reply
Day 2 If it needs a look, a short scope note comes back One paragraph: what is included, which tier, what to send next. Sometimes

Two hands passing a closed folder across a cedar meeting table

03 · Existing clients

If you are already a client

For anything account-specific, use your accountant's direct contact rather than this form. Document handoffs go to the shared secure folder you were given during onboarding, not to the enquiries inbox. If you have lost the folder link or your contact details, mention it in the form and we will sort it out the same day.

Read how a month end runs See the services scope

Registered office · Robinson Road

71 Robinson Road, #14-01, Singapore 068895

Meeting directions are shared once a slot is confirmed. Visitors normally check in at the ground-floor desk before heading up.

Before you press send

Accounting services for online sellers The full end-to-end shape of the work — what gets handled from onboarding through month-end close. Services
Marketplace and payment reconciliation Why payout summaries and bank deposits drift apart, and how the gaps are treated. Reconciliation
GST and IRAS guide for online sellers Registration thresholds, filing cadence, and the records IRAS expects you to keep. GST
Pricing — the single-column list One rolled list of what each tier includes, so you can name your tier in the message. Pricing